Protocol for reporting street light outages (NOT traffic signals)

From the office of James Carter here is the the protocol for reporting street light outages

Call the Municipal Hotline at either 311 or 658-2299 to get a reference number.  They will ask you the following questions:

1. They will ask you your name, address and telephone number. 
2. They will ask you for as precise an address as possible on the streetlight.  (if there is no address, is there an address directly across the street to use as a reference?)
3. They will ask you for the cross streets
4. They will ask you for the “pole number”.  It will be something like “UA173”.  It will be on a white sticker, about 7 feet up the pole.  Some lights will have the number, others will not.  But please check before you call in the report.
5. Finally, please make a note of the reference number that the operator gives you.  You can follow up on the status of the light by using the reference number. 

City Hall, Room 2W70 
1300 Perdido Street 
New Orleans, LA 70112 

Phone: (504) 658-1030 
Fax: (504) 658-1037 
Email: JCarter@cityofno.com